FAQ for the previous
version of the iSailor app

Frequently Asked Questions




New subscription-based service

Why is iSailor now a subscription-based service?
Does this change violate European Law?
Will I be automatically charged for the chart corrections for the previously purchased charts if I update the app?
Will I continue to have access to the previously purchased charts
How can I restore previously purchased charts?
Do I have to subscribe to the charts correction service?
Am I paying twice for the same service?
When can I activate my annual chart corrections service subscription?
Can I cancel my charts correction service?
Will various options available in iSailor also become subscription-based
I have sent an email to iSailor support but haven’t received a reply.

Internet AIS Service

What is iSailor's Internet AIS Service intended for?
What are the additional requirements for Internet AIS Service?
Why is Marine Traffic or a similiar app (ShipFinder, VTExplorer etc) showing more ships in my area than iSailor?

Weather Service

Can I use weather service without Internet?
What resolutions for weather forecast are there in iSailor?
What should I do if I found mistakes in iSailor charts?
Can I have a refund for an iOS iSailor in-app purchase?
Can I have a refund for a purchase made in Android iSailor ?
Can I have my purchases and subscriptions restored on Android if I used to run iSailor on iOS?


New subscription-based service


Why is iSailor now a subscription-based service?

The change to the subscription model was done to ensure that iSailor users always have the most up-to-date charts to guarantee safe and reliable navigational service.
As we have certain obligations to the Hydrographic Offices worldwide and as their terms and conditions have changed since the launch of the iSailor, we have decided to switch to the subscription model to be able to continue delivering regular chart updates.

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Does this change violate European Law?

We can ensure you that this change has been made in a lawful way and according to the terms & conditions of the service we provide.

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Will I be automatically charged for the chart corrections for the previously purchased charts if I update the app?

There will be no charges made to your account without your consent. You will continue having access to the charts you purchased and you can subscribe or cancel your subscription at any time

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Will I continue to have access to the previously purchased charts?

All charts folios your purchased at any period of time since you became an iSailor user remain available to you and can be restored any time.

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How can I restore previously purchased charts?

Please follow this video tutorial to restore your chart purchases <ADD HYPERLINK=HYPERLINK>

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Do I have to subscribe to the charts correction service?

You can decide whether or not you want to purchase chart corrections subscription service.

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Am I paying twice for the same service?

No, there will be no automatic charges for the charts you are already using. Your chart folios remain available to you and you can continue using them for as long as you wish. You can decide when and if you want to subscribe to the chart correction service.

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When can I activate my annual chart corrections service subscription?

You can decide to activate your chart correction service at any point of time.

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Can I cancel my charts correction service?

Yes, you can cancel the subscription any time. The service will be available to you until the end of the subscription period, which is 1 year from the activation date. If you do not want to be charged for the following year, you need to unsubscribe 24 hours before the end of the previous subscription period.

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Will various options available in iSailor also become subscription-based?

All additional service we have developed for iSailor will remain one-off purchases and will always be available to you. In addition, we are developing a number of advanced features which will be available to all iSailor users in 2019.

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I have sent an email to iSailor support but haven’t received a reply.

We are always prioritising safety-related questions, and trying to provide maximum information to all users on open channels, like iSailor Facebook page and iSailor website www.isailor.us. At the same time, we are investing in improving our Customer support and strive to deliver better service and faster replies.

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General


Can iSailor determine my position using external Bluetooth GPS receivers?

iSailor can determine position via the majority of external Bluetooth GPS receivers using the Apple iOS Location Service. Pair your iPad and a BT GPS device via the Bluetooth and select 'iOS' as the Primary Positioning Source in iSailor settings.

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Subscriptions


What is iSailor's Internet AIS Service intended for?

The Internet AIS service provides you with online detailed information on surrounding AIS targets of the following types: AIS Class A, AIS Class B, AtoN (Aids-To-Navigation, virtual or real) and Shore Based Stations. The service displays targets within 30 mile range and is useful for boaters who do not have AIS Class B receivers on board. To use this service, you will need to be within the 3G/4G network coverage. Before subscribing to the Internet AIS service, please, make sure, that your area is covered at AIS coverage

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What are the additional requirements for Internet AIS Service?

To use this functionality you will need to have a WiFi, 3G or 4G/LTE Internet access on your Apple device.

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Why is Marine Traffic or a similiar app (ShipFinder, VTExplorer etc) showing more ships in my area than iSailor?

Marine Traffic shows ship positions and courses that can be 1-12 hours out of date. iSailor only shows ship positions and courses that have been updated within the last 30 minutes, which makes it more suitable for navigation purposes.

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Can I use the weather service without Internet?

Internet connection is required to view the weather forecast. However, the Weather Player makes it possible to view the upcoming weather forecast for selected parameters. You can download the weather forecast for a given chart window, that will be stored in the application's cache and that can later be played offline.

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What should I do if I found mistakes in iSailor charts?

If you found a mistake or a missing object in an iSailor chart, you can contact us either directly from the application or email us at isailor.support@wartsila.com; we do examine every issue and are constantly improving our charts.

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Can I have a refund for an iOS iSailor in-app purchase?

For refund, please contact the iTunes Support team directly (according to the Apple T&C)

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Can I have a refund for a purchase made in Android iSailor?

For refund, email us at isailor.support@wartsila.com with attached Google Play invoice in the GPA-XXX format and describe the reasons for the refund.

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Can I have my purchases and subscriptions restored on Android if I used to run iSailor on iOS?

Unfortunately, at the moment this cannot be done due to the fact that AppStore and Google Play are two application markets completely independent of each other, which makes it technically impossible.

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What resolutions for weather forecast are available in iSailor?

The weather forecast resolution depends on the weather overage zone. For more information, please, see the table below.

Zone ID Name Parameters Resolution Duration Step Refresh cycle
ID=2 Global Forecast Wind, Pressure, Precipit,Wave 0.50 deg 144 hrs/6 days (Recomm.) 3/6 hrs 12 hrs
ID=4 Europe/North Atlantic Wind, Pressure, Precipit,Wave 0.10 deg 96 hrs/4 days 1/3/6 hrs 12 hrs
ID=8 English Channel Wind, Pressure, Precipit,Wave 0.010 deg 48 hrs/2 days 1/3/6 hrs 12 hrs
ID=16 East/Centre USA NMM Wind, Pressure, Precipit 0.045 deg 48 hrs/2 days 1/3/6  hrs 24 hrs
ID=17 West/Centre USA NMM Wind, Pressure, Precipit 0.045 deg 48 hrs/2 days 1/3/6  hrs 24 hrs
ID=18 Alaska NMM Wind, Pressure, Precipit 0.045 deg 48 hrs/2 days 1/3/6  hrs 24 hrs
ID=19 South America Wind, Pressure, Precipit,Wave 0.080 deg 60 hrs/2.5 days 1/3/6  hrs 12 hrs
ID=20 South Africa Wind, Pressure, Precipit,Wave 0.080 deg 60 hrs/2.5 days 1/3/6  hrs 12 hrs
ID=21 SE Australia/NZ Wind, Pressure, Precipit,Wave 0.080 deg 48 hrs/2 days 1/3/6  hrs 12 hrs
ID=22 East Australia Wind, Pressure, Precipit,Wave 0.080 deg 60 hrs/2.5 days 1/3/6  hrs 12 hrs
ID=23 West Australia Wind, Pressure, Precipit,Wave 0.080 deg 60 hrs/2.5 days 1/3/6  hrs 12 hrs
ID=24 West Europe Wind, Pressure, Precipit,Wave 0.040 deg 48 hrs/2 days 1/3/6  hrs 12 hrs
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Start navigating with iSailor

1. Download your free version of iSailor software on App Store or Google Play
2. Purchase a chart folio for the region you need
3. Enjoy your sailing with the Wärtsilä iSailor!

Why iSailor
iSailor was developed by Transas, the innovative, digtial solutions company, now part of Wärtsilä. Using iSailor you can be sure to benefit from the leading-edge maritime technology coming from one of the industry leaders.

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